DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN/EXCHANGE?
If you are returning your order, you will be responsible for your own return shipping costs. The shipping label amount will be deducted from your total refund. If you are using your own shipping label, we recommend that you send your package with tracking included as we cannot take responsibility for lost returns.
If you are exchanging your order, we provide a complimentary return shipping label for all customers. You will not be required to pay the cost of it!
CAN I GET HELP FINDING A BETTER MATCH?
We’re happy to help you find a better match. Please email our team at firstname.lastname@example.org with the following photos:
- A photo of your hair in natural lighting where we can see it fully
- A photo of your hair in comparison to the tester weft (natural lighting)
WHEN WILL I RECEIVE MY REFUND?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened. Once your extensions have been delivered back to our warehouse, this can take up to 1-2 business days to finalize.
Note: Most financial institutions will take an average of 3-4 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.
WHEN WILL I RECEIVE MY EXCHANGE?
Your new order will be released for processing as soon as our warehouse has received and inspected your return. All orders will take an additional 1-2 business days to process and ship from our warehouse, regardless of the shipping method.
Note: If you are exchanging for a lower value item, we will issue a partial refund back to your original method of payment. Please allow up to 7 business days for this credit to appear on your bank statement. If you are exchanging for a higher value item, we will email you a custom invoice to pay for difference in price. As soon as this has been paid, your new order will be released for processing.
HOW MAY I CONTACT YOU?
You may contact us by email at email@example.com. The All classes Beauty support team operates 7 days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!